Rental policies and contact

### Privacy notice — effective October 1, 2026 Blue Heron Rents, LLC, trading as Blue Heron Rents, is responsible for this rental website's customer records. Contact [email protected] or 586-713-2721 or write to 701 E. 8 Mile Rd., Hazel Park, MI with privacy questions or requests. ### Information we collect and why We collect the name, company, email, telephone number, billing/delivery addresses, equipment selections, dates and communications you provide to quote, verify delivery, reserve, supply and support rentals. We keep agreement versions, consent/signature evidence, timestamps, payment/refund states and provider transaction references for performance, disputes, accounting and required records. Connection IP addresses, browser-reported information, essential cookies and security/access logs support session ownership, fraud prevention, troubleshooting and signature evidence. A browser or IP record is not a guarantee of identity. ### Service providers and recipients Stripe receives information needed to process hosted payments and refunds, including customer/contact information, transaction totals and references. Full card numbers and security codes are entered on Stripe, not stored by this website. Google Maps Platform receives submitted delivery addresses/ZIP codes and the warehouse location to resolve suggestions and calculate routes. Manual address entry still requires server verification for delivery. If browser suggestions are enabled, Google also receives browser requests associated with that feature. Gmail/Google Workspace processes transactional email content and attachments. After verified payment, rental details and the signed PDF are emailed to [email protected], with [email protected] copied for authorized technical support and recordkeeping. These copies include customer/contact and address information, equipment/dates, charges and limited payment references. Access is restricted to persons supporting the business. Hosting and support providers may process records to operate and secure the service. Providers may process information in the United States or other locations under their applicable terms and privacy practices. We do not sell or rent customer information. We may disclose necessary information to perform the rental, provide support, comply with law or lawful requests, resolve disputes, or protect rights and safety. No marketing consent is bundled with rental acceptance. ### Cookies and retention Essential session and security cookies keep your cart, saved correction details, rental access and request protections working. Blocking them may prevent checkout or private access. This notice does not authorize optional advertising or analytics tracking. Our retention policy is 7 years after closure for signed rental, payment and related evidence records, with longer retention where required for law, accounting, disputes or legal holds. The target for abandoned unsigned checkout details is 30 days, subject to security, dispute and legal needs. Deletion is reviewed, not guaranteed to happen automatically at those deadlines. Saved session drafts and access links have separate technical expiry periods; losing a session does not delete an archived agreement. Copies held in transactional email and backups may persist under their retention and legal requirements. We review records for appropriate retention and disposal; lawful requests cannot erase required records or another person's data. ### Access, corrections and security Use your private rental page to view/download available records and correct an unpaid checkout through the recovery flow. Contact [email protected] or 586-713-2721 for access, correction, deletion or other privacy requests; we may need proportionate identity verification. We preserve original signed evidence and record corrections through new versions or annotations, rather than rewriting it. We assess requests under applicable law and explain retention or other limits where relevant. Do not send sensitive card details or passwords. We use access restrictions, secure transport and operational safeguards, but no online system or email is completely secure. Keep private links and downloaded documents secure, and notify us promptly of suspected unauthorized access. This notice covers this rental service, not other websites or providers' independent practices. A revised notice applies prospectively as disclosed; saved signed agreements retain the notice included in their version.

For a free paper copy, paper-signing arrangements, contact updates or withdrawal of consent to future electronic records, call 586-713-2721 or email [email protected]. Include your rental reference and current mailing/contact details. Do not send card numbers, security codes, passwords or private access links. Withdrawal has no fee and does not cancel this rental or erase prior signed records.

### 1. Parties, equipment and reservation confirmation Blue Heron Rents, LLC, trading as Blue Heron Rents (Owner), rents the equipment identified in this agreement's Contract Schedule to the named Renter. The schedule, these terms, electronic-record disclosures and privacy notice form the displayed agreement. A company signer represents that they are authorized to bind the named company; signing for a company does not itself create a personal guaranty. Contact the Owner at 701 E. 8 Mile Rd., Hazel Park, MI; [email protected] or 586-713-2721. Review the equipment, quantity, dates, addresses and charges before signing. A signature, cart, estimate, temporary hold or bank authorization is not a confirmed reservation. The rental is confirmed only after successful payment is verified and a confirmed rental reference is issued. Check your private rental status before retrying payment; an email delay does not mean payment failed. If a collected payment cannot be matched to a confirmable allocation, the Owner will notify you and arrange a refund rather than substitute equipment or dates without your agreement. ### 2. Fixed rental period and disclosed charges All new online rentals are fixed term and paid upfront in USD. The Contract Schedule states start and return times in America/Detroit. Date-based pricing includes the start date and excludes the return date. Weekly means seven days and monthly means 30 days. The lowest-cost combination of daily, seven-day and 30-day blocks covers the selected duration; a discounted longer block does not extend reserved dates. This rental does not automatically renew. The schedule states rental charges, delivery/pickup, tax and total before signature and payment. Michigan use tax applies to rental receipts at the disclosed rate. Separately stated delivery/pickup is excluded where Michigan requirements are met. No unlisted deposit, damage waiver, metered-hour surcharge, late fee, processing surcharge or automatic extra charge is authorized by this agreement. Any agreed additional charge requires its amount and basis to be disclosed and separately accepted; statutory rights and lawful damage claims remain unaffected. ### 3. Delivery, pickup and equipment condition The schedule's accepted per-machine delivery/pickup charges control this rental. Standard online delivery is limited to a verified destination within 120 minutes' standard driving time of the warehouse at 701 E. 8 Mile Rd., Hazel Park, MI. This calculation is not a truck-access or exact arrival-time guarantee. Billing and delivery addresses may differ. The Renter must provide accurate destination and site-access details and coordinate safe handover and collection. Material address, access or fulfillment changes require agreement before performance or additional charges. Make the delivery/collection area safe and accessible, with suitable ground, clearance and access for the equipment and transport vehicle. Tell the Owner about access restrictions, hazards or changes promptly. Both parties should document condition at handover and return. Inspect the equipment and report pre-existing damage, defects or missing safety equipment before use; do not use unsafe equipment. The Owner will not substitute materially different equipment or change agreed arrangements without consent. ### 4. Safe use, care and breakdowns Use equipment only for its intended purpose, within its manufacturer's load and operating limits and applicable safety requirements. Allow only appropriately trained, qualified and authorized operators. Follow the unit's operating manual, inspection requirements, safe working practices and required protective equipment. Keep equipment secure, reasonably clean and protected against avoidable damage or theft. Do not alter, disable safety devices, subrent or move equipment to another site without the Owner's permission. Stop use immediately if equipment is unsafe, damaged or malfunctioning. Secure it and notify the Owner at [email protected] or 586-713-2721. Do not undertake repairs or continue unsafe operation without authorization. The Owner will assess the issue and coordinate repair, replacement if agreed, or an appropriate adjustment. Nothing here requires payment for services not supplied or limits mandatory remedies for defective equipment or Owner nonperformance. ### 5. Secure upfront payment and recovery Stripe processes card details on its secure payment page; this website does not receive or store full card numbers or security codes. Initial payment covers only the accepted schedule total. There are no scheduled renewals or blanket permissions to debit a saved card for damage or unspecified fees. A decline or authentication request can be resolved by resuming secure checkout. If the result is uncertain, check payment status rather than submitting a second payment. Before payment is completed, use Edit rental details to correct customer information, addresses, equipment or dates. If payment was started, the system first verifies that the old payable session is stopped. Processing or unknown outcomes may delay changes. Editing preserves the original record and requires a fresh quote, agreement review and signature. If payment succeeds during recovery, the confirmed rental is not silently replaced. Once confirmed, use the applicable cancellation process or contact the Owner to agree any amendment. ### 6. Physical return and inspection Have equipment secure and available for the scheduled pickup or return. Contact the Owner promptly if arrangements change. Ending use, requesting cancellation or asking for pickup is not physical return. Equipment remains assigned while out and requires physical check-in and inspection before release. Delayed return does not authorize automatic renewal or arbitrary card charges. Any extension requires confirmed availability and separately accepted dates and charges. ### 7. Cancellation and early return Before dispatch, cancellation under this rental's full-refund policy returns the accepted rental, delivery/pickup and tax charges without a processor-fee deduction. Submit the request using your private rental page or contact [email protected] or 586-713-2721. An unresolved payment must first be checked; do not assume that a payment-processing screen or cancellation request means funds were returned. Confirmed refunds are issued through the payment provider; the bank determines posting time. After dispatch, ending use or returning equipment early does not automatically create a prorated refund or credit. This does not remove rights relating to incorrect charges, defective equipment, Owner nonperformance, mandatory law or an expressly agreed adjustment. Physical return and inspection remain necessary. The Owner's cancellation or inability to supply agreed equipment will be handled with notice and an appropriate refund/adjustment, not an unapproved substitution. ### 8. Damage, loss and disputed amounts The Renter is responsible for reasonable, documented direct loss caused by the Renter's or authorized users' misuse, negligence, intentional acts or failure to exercise reasonable care. This does not include ordinary wear, pre-existing defects or damage caused by the Owner. Any claim must identify its basis and supporting condition, repair or loss records. The Renter may question or dispute the claim and provide their evidence before agreeing payment. No unspecified damage amount may be automatically charged to a card under this agreement. Additional collection requires separate authorization or another lawful process. This agreement does not impose a personal guaranty, blanket injury release or waiver of nonwaivable rights, and does not shift the Owner's own negligence to the Renter. ### 9. Electronic records, signatures and paper options You may choose electronic records and a drawn signature for this rental. The electronic-record disclosure below explains the covered records, access requirements, free paper-copy options, contact updates and withdrawal of consent to future electronic delivery. These choices do not create recurring payment authorization. The saved agreement includes the exact displayed terms, accepted schedule, signature and timestamp. Request paper arrangements before signing if you cannot access or retain the electronic document. ### 10. Privacy and retained evidence The Privacy Notice below explains use and sharing of customer, address, rental, payment-reference, signature and security information. The Owner retains the accepted agreement and related evidence rather than overwriting them when details change. Authorized access and essential security controls protect private records; electronic signatures and IP evidence do not themselves guarantee legal identity. Marketing consent is not required to rent. ### 11. Changes, applicable law and customer rights Material changes to equipment, dates, addresses, charges or terms require a newly accepted version or agreed amendment. Previous signed versions remain retained. Applicable Michigan law and controlling federal law govern, subject to protections that cannot lawfully be removed. No mandatory arbitration, exclusive venue restriction or waiver of nonwaivable rights is imposed by this agreement. If a provision cannot lawfully apply, mandatory law controls and the remaining lawful provisions continue to apply. Contact [email protected] or 586-713-2721, quoting the rental reference, about discrepancies, return arrangements, cancellation, damage claims or payment disputes.